Thousands recovered for Suffolk-based care home in business energy claim win

Garrett House in Aldeburgh, Suffolk, is celebrating after a large win from its energy broker following a case of business energy mis-selling.

After engaging with us at Business Energy Claims, it was identified that the care home could be owed thousands from their broker due to a lack of transparency in their energy contracts.

The total amount recovered as a result of the claim was approximately £10,000.

Tanya Stedman, nurse manager at Garrett House, said: “I was contacted by Mark from Business Energy Claims and sent over the home’s energy documentation and he very quickly came back to me to give me the news I had been very mis-led by the energy broker and thousands was owed to us.

“I was shocked and angry that so much money had been taken in such an underhand manner, but am extremely happy with the amount that was recovered and will use the money to make upgrades to our business.

“I would recommend Business Energy Claims without hesitation. They are experienced, professional and efficient. They exceeded my expectations.”

We are the first organisation in the UK aiming to tackle energy broker mis-selling and our research suggests that mis-selling by energy brokers is costing UK businesses billions of pounds each year.

Callum Thompson, director, said: “We are delighted to have been able to recover the losses owed to Garrett House. The care sector is such an important industry and it is a huge shame that anyone would look to take advantage of such a worthy organisation.

“In our experience, approximately 50 per cent of care homes have been mis-sold to in some way. Care homes typically spend considerable sums on gas and electric and are therefore heavily targeted by energy brokers who are able to benefit from higher commissions as a result of their high consumption.

“One single care home could have a case worth well over £10,000 and care home groups can extend to several hundred thousands of pounds, so we would urge anyone who has used a broker in the last six years to get in touch.”

If you believe your business may have been affected, or if you’d simply like to find out more, please call us on 0800 689 4259 or start your claim here.

Return to Insights